Etsy

			

FAQ

General

How is my Etsy store better with EasyERP?

With EasyERP you can keep all products, sales orders, inventory/stock, shipment updates, customers data from all your Etsy store or multiple stores in one place. You can benefit from additional features that aren’t available in Etsy, but are in EasyERP, e.g. invoice generation or multiple accounts.

 

Can I connect multiple Etsy accounts to EasyERP?

Yes, definitely. EasyERP supports multiple sales channels integration. You can connect as many different Etsy stores as you wish, as well as other platforms supported.

 

How does EasyERP handle accounting?

EasyERP comprises the separate and fully functioning accounting module, interlinked with all other elements to organizational profile. While in Etsy you have no accounting possibilities, this comes as one of the benefits of integrating with EasyERP. Our accounting module has all the crucial financial entities in it, find more details in Accounting guide.

 

Do I need developer knowledge to integrate my Etsy store?

On the contrary, you will be able to set up a connection between your Etsy shop and EasyERP in minutes if you just read carefully and have basic PC user skills. To integrate both systems and to work with it you don’t have technical training or programming knowledge.

 

How long does integration process take?

Usually about few minutes. All you need is to have the active store on Etsy and its credentials - URL, API key and password. Find more details in Integration guide.

Integration & Synchronization

How do I integrate my Etsy store with EasyERP?

First you need to add private app in your Etsy back office to get keystring and shared secret  required to add a new channel in EasyERP. Then go to Settings -> Integrations and click the Add channel button. Enter channel name, base URL of your online store, keystring and shared secret, select a warehouse you want to link with Etsy, select a location and a price list, and click Save then.

Don’t forget to check in the box, responsible for shipping status and shipping methods.

That’s it. If all goes fine, you’ll get a message about successful connection.

 

Can I create two or more channels for the same Etsy store?

No, only one channel per one Etsy shop.

 

What is Etsy keystring and where do I get it?

Etsy keystring and shared secret are the identifiers of the app, that will connect your Etsy shop to EasyERP.

Login to Etsy with you login and password. Now go to the developers tab, you can do this by scrolling down to the bottom of the page and tapping on the Devepolers button. Now go to Create a new app menu. The form of creating a new app will open. Here you will enter all necessary information to integrate your Etsy shop in EasyERP.  When done, press the blue Save button. Greeting you a window with Api key details will be shown, you will need to write down or copy somewhere safe keystring and shared secret displayed in this window.

 

What is a master system and which one should it be?

In complex software systems or integrated tool, a master system is usually determined and set up to have the unidirectional control over actions of all systems/elements. In case of EasyERP and Etsy store integration, EasyERP is defined as the master system that has a higher priority and offers much wider range of back-office systems.

 

Does EasyERP automatically sync with Etsy?

Yes, EasyERP does automatically synchronize with integrated sales channels every 15 minutes. Though you can perform the synchronization anytime, to initiate it manually go to your Settings -> Integrations page and click the Sync button in the top-right corner.

 

What data is synchronized?

Products (and their matching data), variants, sale orders, inventory, customers and payments are synchronized under the EasyERP-Etsy integration.

 

Does data transfer both ways while syncing?

Synchronization process works in both ways only for products. Orders, customers and inventory are transferred only one way - from Etsy to EasyERP.

 

What is ‘Conflicted products’?

This number in your connected sales channel displays how many products have conflicts, e.g. when a product from Etsy have the same SKU as a product in EasyERP. You can click on this section, see what is the reason of conflict (marked in red color) and select the resolution: skip, duplicate or merge.

 

What is ‘Unlinked orders’?

This number in your connected channel displays how many orders imported from Etsy have no matching products in EasyERP stock. This means those products only exist in your Etsy store or don’t exist at all . You can click on this section and see what are those exact orders (marked in red color).

 

What is a ‘Listing’?

Listing is the number of products synchronized with a selected channel.

 

How to avoid conflicts and duplicates during integration?

We recommend to specify proper product names, SKUs, product types/categories, descriptions, as well as remove any test data on both sides prior to the integration process. Also,  selecting the price list with same currency as set on your Etsy store is crucial.

 

Can I edit/change channel details after it is connected?

Yes, to edit the connected channel, click ‘Settings’ icon in the far-right corner of the channel, and there you can edit channel name, change another warehouse/location, set a bank account to accept payments, etc. Here you may also delete the channel.

 

Where in EasyERP can I see products imported from my Etsy shop?

Go to Inventory -> Products, where in the list of all products you can see icons marking the sales channel(s). You can also sort products by specified imported channel.

Inventory management

What will happen if I rename the product in EasyERP?

It will be renamed in all of your currently connected shops, including Etsy.

 

What will happen if I change the SKU of  the product in EasyERP?

The SKU will be changed in all of your currently connected shops, including Etsy.

 

What will happen if I change the price of  the product in EasyERP?

The price will be changed in all of your currently connected shops, including Etsy.

 

What will happen if I change the quantity of  the product in EasyERP?

The stock levels will be changed in all of your currently connected shops, including Etsy.

 

What will happen if I change the picture of  the product in EasyERP?

The picture will be changed in all of your currently connected shops, including Etsy.

 

What happens when I create a new product in EasyERP if I am synchronized with Etsy?

This action will create a product in the EasyERP database, it will not be exported to Etsy automatically, you will have to export it manually, by tapping the Publish to channel button.

 

What happens when I create a new product in Etsy if i am synchronized with EasyERP?

This will create a new product in EasyERP after automatic or manual synchronization.

 

What happens when I delete a product in EasyERP if i am synchronized with Etsy?

This product will be deleted from EasyERP temporarily, adding again to the EasyERP after first occurring synchronization. To prevent this, you will have to unpublish a product from Etsy channel first.

 

What happens when I delete a product in Etsy if i am synchronized with EasyERP?

The product will be created again, after first occurring synchronization with EasyERP. To prevent this, you will have to unpublish a product from Etsy channel in EasyERP.

 

What will happen if I move a product to Draft or set to Inactive in Etsy if this product is synchronized with EasyERP?

The product will not be visible in your Etsy store to your customers, but nothing will change in the EasyERP.

 

What does unpublish button do in the EasyERP?

It deletes a product from your Etsy shop, it will still remain in your EasyERP database.

 

Where can I see a list of all my products imported from Etsy in EasyERP?

Go to Inventory > Products and sort  all available products by imported channel.

 

How to publish products from EasyERP to Etsy?

Go to Inventory > Products. Press the publish to channel button there, then select a channel and a price list, afterwards select a product or products you want to publish and press Publish.

 

When I publish a product what does the choice of the channel means?

The choice of integration channel influences the choice of shop, where this product will be published.

 

When I publish a product what does the choice of the price list means?

The price list you have chosen will determine the price of the current product.

 

Can I create several price lists for one shop?

Yes, you can. You can create an unlimited number of price lists in the Settings -> Product configuration -> Price Lists. This can be useful for some kind of seasonal discounts, for example.

 

How long does the publish to channel procedure take?

It is done just in a few seconds.

 

Can I publish one product to different channels?

Yes, you can. To do so, simply repeat the publishing procedure. You cannot publish one product to the same store twice, but there is no limitation on how many stores you can publish a product.

 

Can a product be moved to Draft on set Inactive in EasyERP, like it can be in Etsy?

This function is not available in EasyERP. But you can unpublish a product from Etsy, this way it will be saved in EasyERP and deleted in Etsy.

 

Where can I see on which channels is my product published?

Go to Inventory -> Products and see the Channel column. The icon there will resemble on what channel is your product published.

 

How to completely delete a product from all my stores?

All necessary actions can be done from EasyERP Inventory -> Products. First unpublish the product from channels, then delete it from EasyERP.

 

Can I import products from an Etsy CSV file?

Yes you can, but you will have to import in your Etsy administrator panel, and then automatically or manually synchronize with EasyERP.

 

How often does automatic synchronization with Etsy occur?

It is done every 15 minutes.

 

What does a duplicate product mean?

It means that one physical product is displayed more than once in your shop.

 

Can I create duplicate products on purpose?

Yes, you can. To do so create two identical products in EasyERP and then publish both of them to Etsy.

 

How does EasyERP deal with duplicates?

EasyERP has a tool to deal with duplicates. It is the Resolve conflicts button in Settings -> Integration menu. You can skip, duplicate or merge the duplicate products there.

 

What is a conflict in EasyERP?

Conflicts in EasyERP are the products that were imported from any channel and have the same name and SKU as the one that is already existent in EasyERP.

 

What does the skip option in Resolve conflict menu do?

It deletes information about the imported product and will only save the listing that already have been registered in EasyERP multichannel inventory management system.

 

What does the duplicate option in Resolve conflict menu do?

It creates another product with the same SKU, as one that is already existing in EasyERP. Do this on your own risk, because this can bring more mistakes than solve.

 

What does the merge option in Resolve conflict menu do?

It overwrites the existing product with information that has been imported.

 

Can I use third-party apps with EasyERP and Etsy?

Yes you can, but we don’t recommend this action. It can produce unwanted consequences.

Order management

How do orders from Etsy get imported to EasyERP?

All orders placed on your Etsy store will be imported into EasyERP with every synchronization event. You can see all of them in CRM -> Orders section. You can see a sales channel where an order came from, customer name, date and processing status. From there on you can process sales orders according to your business environment.

 

What happens if the order is paid in Etsy?

The order will come with “In progress” status and you won’t be able to see the payment, as  payments are not automatically created in this case in EasyERP. Payments and invoices are only created manually in EasyERP. During synchronization only the data in the order itself is imported. Automatic creation of payments is going to be implemented in next versions of EasyERP.

 

How do I see order status updates?

While EasyERP is your central order management and processing system in integration with Etsy, the updates on orders status work one way only. Order status updates made in Etsy will be reflected in EasyERP, but order updates made in EasyERP will not update Etsy.

What is the usual workflow for orders from a Etsy store?

Generally, the order management process looks like this: a sales order comes from Etsy, EasyERP imports order details, a user in EasyERP allocates and fulfills an order, a user in EasyERP confirms a payment, an order is shipped and closed.

 

What about shipping systems/methods?

EasyERP will import all of your shipping methods from Etsy. Later on, when you decide to create some new products, you will have to choose a shipping method for it, while publishing the product.

 

Are draft orders from Etsy imported too?

No, only active orders (with paid or pending status on Etsy) are imported into EasyERP.

 

What information does an order in EasyERP contain?

Orders in EasyERP contain order ID number, company info, customer name and info, order date and due date, items ordered, quantity of items, price per unit, taxes applied, total amount to be paid, order processing status, billing/account details, notes and history.

 

What is order fulfillment?

Order fulfillment means the progress of sales interaction through the means of EasyERP system, from order placement in Etsy to products delivery to a customer. In EasyERP we have 3 basic stages of order processing: Allocated, Fulfilled, Shipped. Order fulfillment suggests picking the ordered products, preparing them for shipping, and creating the goods-out note for an order. In every order there is the Fulfill order button with further options.

 

Is partial order fulfillment possible?

Yes, for instance you may give a command to fulfill an order but ship it later, or fulfill only certain items from an order with multiple products ordered.

 

What if order gets cancelled by a customer?

Etsy platform does not have order cancellation functionality. So an order can be cancelled in EasyERP, as it is your master system anyway. If you go to order edit tab you can use the status button to change order status to ‘Cancelled’. This order update will not be updated in Etsy store because orders are synchronizing only in one direction - from Etsy to EasyERP. Items from a cancelled order become available again in stock.

 

What is a good-out note?

This is the document located in Inventory section, confirming order fulfillment, which can also be sent along with the order. It contains all the required data: order ID, tracking reference, print/email options, delivery note.

 

Can I invoice the order?

Yes, in EasyERP when you go to order details there is the Receive invoice button that upon clicking generates a sales invoice for accounting purposes.

Payments

Can EasyERP import payments from Etsy shop?

EasyERP multichannel inventory management system can track payments from Etsy shop.

 

What payment methods can be imported to EasyERP from Etsy?

All the methods that are accessible from Etsy, credit cards, Paypal, Amazon payments, Apple pay.

 

Where can I check what payments are accessible in my country?  

You can check what types of payments are available in your country in the Etsy documentation.

 

What does automatic authorization of payment mean?

It means that when customer enters the data of his credit card the money will be automatically charged from the customer.

 

What does manual payment method?

It means that when customer sends you the money some other way, not via some of the payment systems that are registered in Etsy you will have to manually check the order as paid.

 

Is the current payment system a final version?

The current version of the EasyERP multichannel inventory management system is not final, and will be updated.

 

How do I receive a payment in EasyERP?

Go to Edit and receive invoice menu by tapping the corresponding button at the top of the order menu. From this menu you can accept the money in the EasyERP multichannel inventory management system. To do so press the Receive Invoice button.

Listings & Settings

Where can I add a sales channel, edit it in EasyERP?

Navigate to Settings main menu -> Integrations. There you can add new channels and edit the existing ones.

 

What is a ‘Listing’?

Listing is the number of products synchronized with a selected channel.

 

How to properly use ‘Resolve conflicts’ feature?

As you click on ‘Resolve conflicts’ (Settings -> Integrations) you see the list of conflicting products for all connected channels to decide upon. Three options available here: Skip, Merge, Duplicate. You can resolve conflicts one by one separately or in bulk with single action.

 

What is ‘Conflicted products’?

This shows the number of products in connected sales channels conflicting with the ones in EasyERP.

 

What is ‘Unlinked orders’?

This show the number of orders in  connected channels that have no matching products in EasyERP stock.

 

How is the synchronization process set up?

It is set to happen every 15 minutes. It works in both directions: data from Etsy to EasyERP, and vice versa.

 

Can I change the automatic synchronization period?

No, but you can force the synchronization manually using the Sync button.

 

Chatra